Frequently Asked Questions
Everything you need to know about shopping with Were St Trading
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
Were St Trading accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we primarily ship within the domestic region. Please contact our customer support team for specific inquiries regarding international delivery availability and rates.
How can I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected] for assistance with any inquiries.